Our dedicated team is always here to help and care for you!
For questions regarding your order, submitting feedback/product ideas or initiating a return/exchange: care@velascarves.com
Frequently Asked Questions
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At Vela, we work hard to fill your orders in a timely fashion, and most orders are shipped within 2 business days. Once your order is processed, the shipping time varies based on the shipping method that is chosen. Please keep in mind that during SALE periods, this time can be a little longer.
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We take pride in our products and want your shopping experience with Vela to be the best. If, however, you are not completely satisfied with your order, we will gladly exchange or return your items. Returned items must be received within 30 days for a return or exchange. All items must be unworn and in the original packaging. Please note, return shipping methods and associated costs are the responsibility of the customer.To start your return simply go to: https://velascarves.com/a/returns
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Vela products are designed in Los Angeles, CA, and ethically sourced and produced in India.