All items are hand made at Vela. This means that no two items are exactly the same. There may be slight variations in thread color, fabric color and fabric texture. We promise, however, that any variations are slight and minimal.
Vela's team is small, hard working, and dedicated. All of our products are currently made by hand. As a result, our quantities may be low at times. However, Vela will work hard to ensure that products are restocked frequently so that you can complete the perfect outfit.
Payment
Vela uses PayPal to process all orders. You may pay with your Visa, Master Card, Discover Card, or American Express credit or debit cards. We also offer Afterpay!
Shipping
At Vela, we work hard to fill your orders in a timely fashion, and most orders are shipped within 2 business days. Once your order is processed, the shipping time varies based on the shipping method that is chosen. Please keep in mind that during SALE periods, this time can be a little longer.
All orders placed are shipped within a 24-48hr business working day. Orders placed after Friday 5pm PST will be processed next business day. Once your order is shipped you will receive a shipping notification with your order.
All VELA orders are hand-picked and packed with love from our wonderful shipping facility crew in Texas.
Yes we do! Please be aware shipping times may vary. We are pleased to offer FREE Standard shipping on orders over $50 to the entire US. For faster shipping service, you can select from our Priority Shipping options. Here are options we offer:
Economy Shipping: 5-7 Business Days
Express Shipping: 2-3 Business Days
Free Shipping: 5-7 Business Days
Next Day Shipping: (Weekday Delivery)
Yes we do! All additional taxes, customs, and import duties are the responsibility of the customer. We do however do our best to minimize your costs upon arrival to your country.
Here are the options we offer:
Economy Shipping: 15-30 Days
Express Shipping: 2-3 Business Days
DHL Express: 1 Business Day
VELA ships worldwide. All additional taxes, customs, and import duties are the responsibility of the customer. We do however do our best to minimize your costs upon arrival to your country. Here are our options:
Economy Shipping: 20-30+ Business Days.
Express Shipping: 2-3 Business Days
DHL Express: 1 Business Day
Returns
We want you to be thrilled with your purchase. However, if you are not fully satisfied with your purchase, simply follow these steps for a refund or store credit:
Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
Exchanges/Returns are permitted within 30 days of your purchase. Go to: https://vela-scarves.returnly.com/ and enter your order information to begin the return or exchange process
Domestic orders only will be provided you with a pre-paid label which we will deduct from your original payment method. Return shipping methods and associated costs are the responsibility of the customer. (Please note we are unable to provide return shipping labels for international orders).
Once you have completed the return steps online, simply drop of your sealed package to your nearest USPS. As a reminder, Vela is not responsible for shipping fees, customs or lost returns.
Contact
Our dedicated team is always here to help and care for you!
For questions regarding your order, submitting feedback/product ideas or initiating a return/exchange: care@velascarves.com
